Truecaller now has over 450M monthly active users

Tech Crunch - Apr 3rd, 2025

Truecaller, a prominent caller ID app, announced that it has surpassed 450 million users globally, adding 50 million users in the last 10 months and 15.5 million since the start of 2025. The company's growth is not only concentrated in its largest market, India, but is also expanding rapidly in regions such as Latin America, South Africa, Kenya, Nigeria, Malaysia, and the United States. In a strategic leadership shift, Rishit Jhunjhunwala has been promoted to CEO, focusing on further growth despite potential challenges from India's telecom department, which is pushing for domestic caller ID systems.

The significance of Truecaller's milestone comes amid its efforts to diversify its product offerings, including improved app performance on iOS, and features like call recording, transcription, and an AI-powered call screening assistant. Despite facing potential competition from telecom operators in India, Truecaller reported substantial financial gains in Q4 2024, with net sales and profit after tax increasing significantly. The company's stock has risen by over 33% since the start of the year, reflecting investor confidence in its strategic direction and market expansion efforts.

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Story submitted by Fairstory

RATING

7.0

Fair Story

Consider it well-founded

The article effectively communicates Truecaller's recent milestone of surpassing 450 million users, providing a clear overview of the company's growth and strategic changes. It successfully balances the company's achievements with potential challenges, such as competition from Indian telecom initiatives. However, the article could benefit from more diverse sources and perspectives to enhance its depth and impartiality. While the language and structure are clear, further explanation of technical terms could improve accessibility. Overall, the article is timely and relevant, offering valuable insights into Truecaller's market position, but it could engage a wider audience by incorporating more varied viewpoints and human interest elements.

Accuracy

The story accurately reports that Truecaller has surpassed 450 million monthly active users, aligning with multiple sources confirming this milestone. The claim of adding 50 million users over the past 10 months and 15.5 million since the beginning of 2025 is consistent with available data. However, the story mentions the promotion of Rishit Jhunjhunwala to CEO without specifying the exact date, which could use further verification. Additionally, the financial performance details are broadly accurate but lack specific figures for comparison with previous years, which might be necessary for full verification.

Balance

The article provides a balanced view by highlighting both the achievements and potential challenges faced by Truecaller. It discusses the company's growth and diversification strategies while acknowledging the competitive threat from the Indian telecom department's initiatives. However, it could include more perspectives from industry experts or competitors to offer a fuller picture of the market dynamics and Truecaller's positioning within it.

Clarity

The article is generally clear and well-structured, making it easy for readers to follow the main points. The language is straightforward, and the flow from discussing user growth to market challenges and financial performance is logical. However, the piece could benefit from more detailed explanations of technical terms or industry-specific jargon to ensure all readers fully understand the content.

Source quality

The article references statements from Truecaller's Chief Product Officer and the company's financial reports, which are credible sources for the information presented. However, it relies heavily on company-provided data without corroborating it with independent sources or expert analysis. This reliance could affect the perceived impartiality and depth of the reporting.

Transparency

The article is somewhat transparent, providing insights into Truecaller's market performance and strategic directions. However, it lacks a clear explanation of the methodology used to gather data, such as how user numbers were verified or how financial growth was calculated. Additionally, potential conflicts of interest, such as the article's reliance on company statements, are not addressed.