It seems like most Windows users don't care for Copilot

Engadget - Apr 25th, 2025

Microsoft's AI assistant, Copilot, is facing challenges in gaining popularity compared to its competitor, OpenAI's ChatGPT. Despite being integrated into Windows 11, Microsoft 365, and the Edge browser, Copilot has maintained a steady user base of around 20 million weekly users over the past year. In contrast, ChatGPT has reached up to 400 million weekly users. This discrepancy was highlighted by Microsoft's CFO Amy Hood during an executive meeting, raising concerns about the AI future Microsoft is envisioning. The company has even enlisted Mustafa Suleyman and his team from Inflection AI to revamp Copilot, introducing new features and redesigns to enhance its appeal.

The struggle to compete effectively in the AI assistant market underscores the significance of first-mover advantage, as ChatGPT's early entry has captured a substantial user base. Microsoft's substantial investment in OpenAI aimed to leverage its models for competitive advantage against rivals like Google. However, the current user trends suggest that simply having access to these models isn't enough to sway users away from established alternatives like ChatGPT. The ongoing efforts to innovate and reimagine Copilot indicate Microsoft's determination to establish a stronger presence in the AI domain, but the path to achieving consumer connection and broad acceptance remains challenging.

Microsoft Open Ai Chat Gpt Copilot Ai Assistant Mustafa Suleyman User Engagement

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RATING

7.0

Fair Story

Consider it well-founded

The article provides a well-rounded overview of Microsoft's challenges with its AI assistant Copilot, highlighting the disparity in user adoption compared to OpenAI's ChatGPT. It accurately presents key data points and strategic insights, making it a timely and relevant piece for those interested in AI technology and corporate competition. The story is clear and engaging, though it could benefit from more diverse perspectives and additional source corroboration to enhance credibility. Overall, the article effectively communicates the current state of Microsoft's AI efforts, while raising important questions about the future of AI integration in consumer technology.

Accuracy

The story accurately reports that Microsoft Copilot has around 20 million weekly users, while ChatGPT has reached 400 million weekly users. This data aligns with the available statistics from various sources. The article also correctly states that Copilot is powered by OpenAI's models and has been integrated into Microsoft products like Windows 11 and Microsoft 365. Additionally, the narrative about Microsoft's investment in OpenAI and its strategic goals to compete with Google is consistent with public knowledge. However, the claim regarding the motivations for acquiring Mustafa Suleyman could use more direct evidence or sourcing to confirm its accuracy.

Balance

The article presents a balanced view of Microsoft's challenges with Copilot, discussing both the integration efforts and the lack of user growth. It highlights Microsoft's strategic investments and leadership changes, providing a fair account of the company's actions. However, the story could benefit from including perspectives from Microsoft or Copilot users to provide a more rounded view of the situation. The focus is primarily on Microsoft's struggles, which might overshadow any potential positive developments or user feedback.

Clarity

The article is generally clear and well-structured, with a logical flow of information. It effectively outlines the main points, such as user statistics, integration efforts, and strategic challenges. The language is straightforward, making it accessible to a general audience. However, some technical details about the AI models and their functionalities could be explained more clearly to aid understanding. Overall, the story provides a coherent narrative that is easy to follow.

Source quality

The story cites data from Newcomer, a tech newsletter, and mentions information shared by Microsoft's CFO, Amy Hood. While these sources are credible, the article would benefit from additional corroboration from other authoritative sources or direct quotes from industry experts. The reliance on a single newsletter for critical data points may limit the depth of the analysis. Including a broader range of sources could enhance the story's credibility and provide a more comprehensive view of the situation.

Transparency

The article provides some context about Microsoft's strategic goals and the integration of Copilot into its products. However, it lacks detailed explanations of the methodology behind the user data and the specific features of Copilot compared to ChatGPT. The story could improve transparency by clarifying how the user numbers were obtained and what criteria were used to assess the popularity of the AI assistants. Additionally, disclosing any potential conflicts of interest or affiliations of the sources would enhance transparency.