Google confirms it deleted Maps Timeline data for some

The Verge - Mar 23rd, 2025

Google Maps users recently faced an unexpected loss of their Timeline data, the feature that logs their historical location records. The company confirmed to Android Authority that a technical error led to the accidental deletion of this data. Fortunately, users who had enabled encrypted cloud backups are able to recover their lost information. However, those without backups are unable to retrieve their data. Google provided instructions via email for users to check and adjust their backup settings within the app to prevent future data loss.

This incident stems from Google's shift to on-device storage for Maps location data last summer, intended to enhance user privacy by eliminating server-based tracking. While this move was designed to protect user data, it also introduced the risk of data loss without a backup. The event highlights the importance of enabling cloud backups to safeguard against technical mishaps, underscoring the trade-off between privacy and data security. Google's current restoration process lacks an alternative for reimporting data without cloud backup, pointing to a need for more robust data recovery solutions.

Data Backup Privacy Google Maps Timeline Data Technical Issue Location History

Story submitted by Fairstory

RATING

7.8

Fair Story

Consider it well-founded

The article effectively covers a recent issue affecting Google Maps users, providing accurate information about the accidental data deletion and Google's response. It is timely, relevant, and clear, with actionable advice for readers. However, it could benefit from more balanced perspectives and additional details about the technical issue and its impact. The use of credible sources and straightforward language enhances its reliability and readability, making it a valuable resource for users concerned about data privacy and security.

Accuracy

The story accurately reports that Google Maps users experienced a loss of Timeline data due to a technical issue confirmed by Google. The claim that users without cloud backups cannot recover their data is consistent with Google's statement. The story correctly describes the process for checking backup settings and Google's transition to on-device storage, which aligns with the information provided by Google and other sources. However, the article lacks specific details about the technical issue and the number of users affected, which would enhance its accuracy.

Balance

The story primarily presents Google's perspective, including their statement and the implications for users. It lacks input from affected users or independent experts, which could provide a more balanced view of the situation. While it does mention user complaints on Reddit, it does not explore these in depth or offer alternative viewpoints on the impact of the data loss.

Clarity

The article is clear and well-structured, with a logical flow that guides the reader through the issue of data loss, Google's response, and user actions. It uses straightforward language and provides step-by-step instructions for checking backup settings, making it accessible to a general audience. The tone is neutral and informative, enhancing comprehension.

Source quality

The article references credible sources, such as Google's official statement and user reports from Reddit. Android Authority is mentioned as a source, which is a reputable tech news outlet. However, the story could benefit from additional sources, such as expert opinions or a broader range of user experiences, to strengthen its reliability.

Transparency

The story is transparent in its reporting, clearly attributing Google's statement and user reports from Reddit. However, it does not provide detailed information about how the data was gathered or any potential biases in the reporting process. More transparency about the methodology and potential conflicts of interest would improve the article's transparency.