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Customer Loyalty

New York Post - Apr 15th, 2025
Score 7.0

American Airlines to offer free inflight Wi-Fi, following rivals United and Delta

American Airlines offers free Wi-Fi to loyalty members by 2026, partnering with AT&T.
Forbes - Mar 11th, 2025
Score 5.0

Southwest Airlines To Start Charging For Bags. Social Media Users Are Not Happy

Southwest Airlines ends free bags, sparking customer outrage
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